Pacific Air Cargo

  • Customer Service Agent (HNL)

    Job Locations US-HI-Honolulu
    Job ID
    Customer Service/Support
    Regular Full-Time
  • Overview

    The Customer Service Agent (CSA) is responsible for all cargo, computer, and administrative operations of various air carriers. In this position, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs.  We are looking for someone who is able to start as early as 3:00am.  This is a full time position. (Paid on the job training.  Eligible for a $300 bonus upon completion of a satisfactory 60 days performance evaluation.)


    • Portray a positive company image and engage in professional and friendly communications with all team members and customers
    • Have good basic computer skills with Microsoft Windows and Excel
    • Must be able to multitask
    • Must be organized
    • Able to accurately fill out and file paperwork
    • Answer phone calls
    • Pickup and drop off documents
    • Other duties as assigned


    • High school diploma or G.E.D. equivalent preferred
    • 18 Years of Age
    • Dependable (attendance is a top priority)
    • Authorized to work in US
    • Ability to obtain an Airport Operations Area (AOA) badge, CBP seal, and other airport requirements
    • Ability to regularly and continuous lift up to 50 lbs
    • Valid Driver’s License


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